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The Practice

Hafren House Dental Practice is a well established dental surgery in the Derbyshire town of Alfreton.

The practice is over 40 years old and many of our patients have been coming to see us since they were children.

All the surgeries are equipped with state of the art dental equipment and our staff regularly attend continuing education courses to keep up to date and bring the latest techniques and advances in dental care to the practice.

Information about the practice

Access to records

Under the Data Protection Act 1998 you are entitled to access your dental records. If you require a copy we can do this for you for a small handling fee to cover the costs of photocopying. All requests should be made to The Practice Manager in writing.

Strict confidentiality of patients records and information is maintained at all times. Patients records will not be passed onto any third parties without the patients express permission.

Interpreting service

The practice provides an interpreting service to all NHS patients at no charge covering 26 languages and also BSL. Please speak to a receptionist for further information.

Health & safety

All staff are fully trained in CPR and in the use of an AED. Any accidents should be reported to the our trained first aider Lucy Fyfe, Emma Bates and the Practice Manager.

Complaints

If you have any complaints about any aspect of our service or treatment you can speak or write to the Practice Manager. All written complaints will receive a written response within 3 days. We hope that you will be entirely satisfied with your dental care and treatment and would be happy to recommend our services to others. If you feel we have do met your expectations in any way we would like to hear about it.

You can request a copy of the practice complaints procedure from The Practice Manager who will explain the procedure in detail and deal with any concerns you might have. We also have a suggestions box located at the patient waiting room, all suggestions will be kept confidential

Child and vulnerable adult protection

All patients aged under 16 must be accompanied by a parent/guardian at every appointment and whilst in surgery.

Keeping us informed

We may ask you to fill in an up to date Medical History at each dental check up so we can keep all medication up to date, please make a note of their names and tell us about them when you attend.

Always keep us informed of any changes to personal details so we can make our service up to date and efficient.


Patients can obtain details of primary dental services from:

NHS England Contact Centre
Email: england.contactus@nhs.net
Tel: 03003112233
Address: NHS England
PO Box 16738
Redditch
B96 6PT


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Opening Hours

Monday 8.45am-5.00pm
Tuesday 8.45am-5.00pm
Wednesday 8.45am-6.00pm
Thursday 8.45am-5.00pm
Friday 8.45am-5.00pm
We are closed for lunch from 1.00-2.00pm